On the 8th of this month we completed on our house due to Charles Henry who acted on our behalf with a very professional manner, he was constantly on the phone to us advising and updating us, we could contact him any time day or night with any concerns, we would recommend him and his professional customer service to friends and family.
Mr and Mrs Wills, Sellers, Alton
We met Charles a while ago while searching for our next home. We didn’t end up buying one of his properties but feel compelled to write a review. My partner in particular didn’t want to meet with estate agents and didn’t enjoy the process of viewing. Until he met Charles that is! He helped engage my partner with the whole process and we found we actually looked forward to seeing him! Well done Charles on a top notch service, doing things differently and going the extra mile. I highly recommend and if we need an estate agent in the far future I’d definitely ask for his assistance.
Mr and Mrs Habgood
Could not recommend Charles enough. He filled us with complete confidence from the first meeting. He kept us updated every step of the way and shared the highs and lows of the entire process with us. He is 100% a man of his word, passionate and genuine. He makes you feel like his number 1 priority. Every message, email or phone call was responded to in a timely manner and and no request seemed to big. He genuinely cares about the people he is helping and it was an absolute pleasure to get to know him. If we could give more than 5 stars we would.
Mr and Mrs Bradley, Sellers, Four Marks
We had used Charles to buy our property off 4 years ago and that was why we went back to him when we went to sell. Charles was incredibly professional, and we had assertained a great relationship with him from the word go. The effort and going out of his way constantly to made sure we got a good deal etc didnt go unnoticed, you could tell it wasnt just a job for Charles and was a passion. He kept us up to date with regular updates and was always at the end of the phone when we needed him.
Miss Ketley, Seller, Medstead
We asked Charles to sell our house for us having first met him at a viewing for another property. We were impressed by his proactive, contemporary approach (including judicious use of social media; importance of high quality video, drone footage and photography; advice on how to present a house for sale) which set him apart from high street estate agents. He was considerate in arranging viewings and was prompt and detailed with feedback after every viewing. Our house went under offer within 17 days of being put on the market, which shows his understanding of the local market and his ability to attract potentially suitable buyers.
Communication has been excellent with Charles and he has skilfully managed to keep all parties happy, even when there were unavoidable delays.
I would recommend Charles to anyone looking to sell their property in the area.
Mr and Mrs Foster, Sellers, Alton
We invited Charles to appraise and value our property. From the start of the conversation, it was clear his approach was going to be different and more personal. We engaged his services and followed his advice.
The price, and timescale within which it was agreed, exceeded our expectations. Charles provided a very professional and thorough service, ensuring all parties in the chain were kept informed of progress as well as representing our best interests as a vendor.
His approach and skills, knowledge and experience, not to mention the result, have rewritten the estate agent rule book. I’d have no hesitation engaging his services again. Thanks again for achieving a great result Charles!
Mr and Mrs Golden, Sellers, Four Marks
Charles helped us move to a wonderful family home. He is incredibly professional and got to know us as a family. We felt that nothing was too much trouble and that he supported us every step of the way through the first viewing, making an offer and finally completing.
Charles contacted us weekly to update us on how things were going which we were really grateful for. He chased and liaised with other parties which made the whole process pain free and we always knew what was happening.
We would highly recommend Charles if you are looking to sell your house. We can’t comment on fees as we we’re buying but the service we received as buyers was personal, bespoke and professional. Should we ever move again, we wouldn’t hesitate in using Charles again.
Mr and Mrs Jordan, Buyers, Four Marks
Me and my partner were first time buyers, and couldn’t recommend Charles enough. He’s helpful and polite and will respond to your queries any time of day no matter the problem. Great service
Mr Carter, Buyer, Alton
Myself and my partner have just brought our first house and we honestly couldn’t fault Charles at all. Always very quick and happy to respond to any questions we may have and went out of his way for us. Would highly recommend.
Miss Craney, Buyer, Alton
Charles was excellent to deal with and went the extra mile to make the whole chain happen. Highly recommended 👍
Mr Woodburn and Miss Szwedowska, Buyers, Four Marks
Selling our late mother’s house was always going to be a heartbreaking experience but Charles was thoughtful and considerate to our situation throughout the process.
Charles was very informative, happy to answer our many questions and available at all times.
P and V.
FANTASTIC PROFESSIONAL SERVICE
Mrs Penny, Seller, Medstead
Thank you so much Charles for all your hard work on our house purchase. It’s perhaps unusual to send a review from this perspective but also it is unusual to receive such great service, attention and commitment to the success of the process. It wasn’t always straight forward but you persevered and kept all parties focussed and moving forwards. We wouldn’t hesitate to recommend you. It was a pleasure to work with you, thank you again.
Mr and Mrs Nash, Buyers, Four Marks
Charles is a great agent. Really listened to our situation and our needs and couldn't have been more transparent when communicating the onward chain. Would definitely recommend buying/selling through him.
Mr and Mrs Smith, Buyers, Four Marks
Charles and I have collaborated on a few of LRF Lettings' properties where Landlords have wanted to sell. I was impressed, so when it came to selling my own property he was top of the list. You didn't disappoint Charles! From excellent marketing through to Completion you kept me informed after every viewing and never failed to follow up a lead or keep in touch with the other agents and solicitors in the chain. Our sale took 9 weeks with three in the chain below - pretty good going! I know you go above and beyond and I have no hesitation in recommending you to prospective Vendors.
Mr and Mrs Frost, Sellers, Alton
After initially going with another agent with no luck. We decided to go with Charles. He is very professional and supportive every step of the way. I felt like I was always kept in the loop in the process.
I would highly recommend
Miss Styles, Seller, Four Marks
We have very recently purchased our first home through Charles. I don’t know where to begin- he has truly been attentive, thorough and highly professional throughout. He is so personable and nothing is too much trouble.
After our first viewing, we wanted a second viewing and he was very prompt in allowing us to do so. Throughout the offering process he was efficient and kept us informed at all stages. We lived 40 minutes from the property so what would usually be quick visits, were not for us. He attended and gave access to various Tradesmen and Surveyors for us, and again kept us informed at all stages. He has been so pro-active in ensuring that our preferences have always been met and goals achieved. I really could not recommend Charles Henry enough in your buying process. He has helped us throughout, consistently advising us with his wealth of knowledge and expertise, giving so much of his time for us to prepare the house ready for completion and always doing everything in his power to make sure goals are met (which with many people in the process, is extremely rigorous). You have made it so much easier for us, taken burdens off of our shoulders and reassured us when we’ve needed it through your experience.
Thankyou so much Charles, we could not be more grateful for everything you have done for us as we embarked on this journey!
Mr Coe and Miss Hammond, Buyers, Four Marks
Charles from the start did an amazing job - where he has decided to focus on a small number of clients you get a very personal service. His experience provides you with good advice on where to pitch your house price when to put it on the market, when to adjust the price etc. etc.
throughout the conveyancing he was incredibly proactive in following up on buyers and sellers. You can do a lot worse that let Charles sell your house.
Mr and Mrs Beaumont, Sellers, Alton
We had a fantastic search and purchase experience with Charles. He actually took the time to listen to and undetstand what we were looking for. Refreshing considering most agents I've had any dealings with seem to completely ignore that! Like setting a budget and then they send you listings for £100k more!
Viewings were well organised and punctual. Lots of detail on the house and surrounding areas too. Once we'd agreed a price we got regular updates each week on progress throughout the chain - even leaving me Whatsapp voice notes as I'm often in the office for work - so I could listen and respond when most convenient!
Connected me to an excellent surveyor too!
If you're looking to buy or sell, I'd have absolutely no hesitation in recommending Charles. Great to see lots of his properties popping up all over town and genuinely wishing him loads of success - Thank Charles!
Mr McBriarty and Ms Cockerell, Buyers, Alton
We can honestly say, that Charles is a one in a million Estate Agent.
From the very beginning he put our minds at ease.
A very honest & genuine young man who communicated with us throughout, no matter how complicated, he kept it all simple for us to understand, without making us feel silly for asking.
We trusted him throughout our buying/selling process and made us feel that we were his top priority.
We can’t thank you enough Charles for everything you have done for us, we truly mean that.
Mr and Mrs Foster, Sellers and buyers, Alton
Charles was professional and considerate throughout the whole process of the purchase. As a first time buyer he went above and beyond to help me understand anything I was unsure of and he genuinely cares. He makes you feel like you're his top priority! I would 100% recommend him and he will be my first call if I ever want to sell.
Miss Johnson, Buyer, Four Marks
Charles has provided us with a fantastic service from the second he took on the sale of our house. It has probably been the worst time to sell a house in the last 15 years, but all the way through Charles was reassuring, professional and knowledgeable. He answered the phone every time we called day or night, and was even contactable whilst out of the country on holiday.
If you want to sell your house, do not consider using any other agent than Charles. He is second to none and highly, highly recommended.
Mrs Othen, Seller, Alton
When my wife and I were looking to upsize our house with our growing family we were always cautious when dealing with estate agents, theres so much complex language and loop holes to jump through but with Charles Henry you literally have the difficult bits and complex bits taken away. Charles just seems to do everything for you his drive & passion for getting you the best outcome whether selling or buying a property is clearly evident in the attention to detail he gives. He also seems to be available when ever you need him whether for advice, support or even just to give his professional opinion. Would happily recommend him to anyone whether first time buyer, looking to downsize later in life or even looking to upsize as we experienced. Above all he's a genuine nice guy all these attributes show why we could all use Charles to sell/buy our house. Thank you Charles for making our move not only a possibility but also for the timeless effort you spent on the phone chasing and updating various ones in the process of it all.
Mr and Mrs Hill, Sellers and buyers, Medstead
I can only give Charles five stars which is a great shame as he has given me an extremely professional and personal service in selling my property. I would not hesitate to recommend him to anyone considering selling their property.
Thank you so much for all your hard work, I can only hope you are the way forward for estate agents.
Mr Burns, Seller, Four Marks
Excellent service provided by Charles when buying our first home. Personal, professional and excellent communication. Highly recommend.
Mr Leppier and Miss Leather, Buyers, Medstead
I never actually met Charles as we had to sell our house from a distance. Which could have made things more complicated but thanks to Charles’ dedication and care a sale was achieved and successfully seen through to completion. His weekly updates were much appreciated and gave us confidence that all was on track.
Mr and Mrs Hutchinson, Sellers, Four Marks
From the very start Charles has been fantastic. His tenacity through the whole process meant that the sale to completion only took 12 weeks.
Charles kept us informed of everything, the best communication with weekly calls and updates to everyone throughout the chain. He would be available at any point, no matter the time. Charles answered all of our questions and allayed all of our worries.
The whole process would not have happened as quickly as it did without Charles.
If you are thinking of selling your house, definitely give Charles a call!!
We could not recommend him enough.
Mr Solley and Miss Martin, Sellers, Four Marks
Different review here - I was a lucky person who found a property to purchase via Charles. I work within the industry and can safely say that Charles is one of the best estate agents I have dealt with (and I have dealt with a few!). From the initial enquiry, through the viewing and my offer on the property Charles was always easy to contact and returned calls promptly, even if it meant calling after 7pm and whilst he was on holiday. The thing I particularly liked was my weekly update call. Charles would ring every Wednesday with an update of what was happening (or not!). My purchase from the date the offer was officially accepted to completion today was exactly 12 weeks and everything was handled smoothly and efficiently. I would have no hesitation in recommending Charles to anyone and should I look for another property in the future, he will be my first port of call.
Mrs Wingent, Buyer, Four Marks
We had our house on the market with a high street agent and after no such luck we were recommended Charles through a friend.
Right from the start the experience with Charles felt completely different. His more modern approach in the way he marketed our property with drone shots, photos and his introduction video worked really well.
All the way through the process in which at some times was tricky Charles made us feel completely reassured. Contactable 24 hours a day if needed and always replying to messages/emails pretty much instantly.
Right through to the end making us feel completely at home in our new place.
For anyone else looking to sell their property I would highly recommend Charles
Mr Sibbick and Miss Cameron, Sellers and buyers, Headley
Superb agent, worked extremely hard on our behalf, kept us updated all along the way, very diligent and organised - I would highly recommend dealing with Charles if either selling or buying.
Mr Davies, Buyer, Headley
Charles Henry has accompanied us along a difficult experience.
He was always available to answer our questions.We even unwittingly contacted him during his holiday abroad and he called us back within a few minutes !
He knew his brief faultlessly and always kept us abreast of any developments.
Added to his professionalism , his friendly and courteous manner makes him the ideal agent. Nothing is too much trouble for him.
Mr and Mrs Hulme, Buyers, Four Marks
Charles was recommended to me by a good friend. Although Charles had recently branched out on his own I trusted this recommendation and wasn’t disappointed. We had A1 service throughout our sale with constant feedback. I would heartily endorse him to anyone thinking of selling their house.
Mr and Mrs Halstead, Seller, Four Marks
I recently put my house on the market with Charles Henry and from the start the service he offered was bespoke, efficient and unique. The launch was more than I expected, the video and photos were exceptional and this led to many viewings and offers. Unfortunately my circumstances changed and I had to withdraw the house from the market. Charles was very supportive and understanding and if ever I put my property back on the market I wouldn’t even consider any other agent than Charles. An excellent bespoke service. Thank you.
Mrs Sobey, Seller, Four Marks
Charles was amazing and made the selling process so much easier. He was completely adaptable to our situation and had our house on the market and an offer in within a few weeks. He works closely with you and keeps you constantly updated. Would highly recommend and would use him again in the future.
Mr and Mrs Chesterman-Bailey, Seller, Four Marks
Charles was professional from start to finish. His speedy communication was a breath of fresh air! The photos and video were impressive and fresh. Charles and his videographer went above and beyond to get the best shot! I will be recommending him to friends and family!
Mr and Mrs Hockley, Seller, Four Marks
After a few months on the market with another agent we decided it was time to try something different. Charles’ approach is a fresh way to sell a house. His marketing was first class and within three weeks we had secured an offer and are now hoping to exchanging contracts soon. I would not hesitate to recommend Charles to anyone who is looking for a different, more modern/up-to-date approach to selling houses.